Choosing a hospital

Patient Satisfaction

When it comes to measuring quality, high marks for patient satisfaction are among the most important considerations. Although the recommendations of neighbors and friends are helpful, they may reflect too heavily on an individual experience during one stay. A more accurate measure of patient satisfaction is survey information. Data reflecting the experiences of many people over time is more likely to be an accurate prediction of what your experience will be like.

Since patient satisfaction may vary among patient units, ask specifically how cardiac care units were rated by previous patients on factors important to you such as cleanliness and personal attention.

Yale-New Haven has been surveying patients for many years and has extensive information on how individual care units rate on 10 factors patients identify as important: teamwork, coordination, courtesy, understanding/sensitivity, communication, responsiveness, confidence in caregivers, cleanliness, amenities and overall satisfaction.

Cardiac care units score high
Cardiac care units consistently rate among the highest in the hospital. Twice a year, awards are presented to units that excel in the eyes of the people who know best, the patients. Two cardiac patient care units consistently score over 90% in confidence in caregivers and perform exceptionally well on overall satisfaction and understanding/sensitivity.

Patient representatives are there for you
Another patient satisfaction indicator is the presence of full-time professional patient representatives whose primary function is to help resolve concerns or issues patients may have during their stay.

YNHH has patient representatives who are extensions of your patient care team. They serve as patient advocates and help to resolve problems quickly and sensitively.

Patients may call the Yale-New Haven Patient Assistance Line at (203) 688-2333 to talk with their patient representative at any time.

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Cardiac Services home page

Last revised: May 22, 2007 (dh)

Home page URL: http://www.ynhh.org

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