Page Contents
Personal information
gathered
Your control
Security
Children
Outside resources
Questions?
Site Contents
Patients & visitors
Medical professionals
Yale-New Haven
Children's Hospital
Yale-New Haven
Psychiatric Hospital
General information
Calendar
Online resources
Press informationPhone Numbers
Directory assistance
(203) 688-4242
Patient information
(203) 688-4177
Adult emergency
(203) 688-2222
Children's emergency
(203) 688-3333
Admitting
(203) 688-2221
Children's admitting
(203) 688-3331
Psychiatric admitting
(203) 688-9907Mailing address:
Yale-New Haven Hospital
20 York Street
New Haven, CT
06510-3202
Our policies regarding your privacy
Yale-New Haven Hospital is dedicated to providing you with healthcare information and referral services of the highest quality, while at the same time protecting your privacy.
We insist that our staff observe patient confidentiality—respecting your right to privacy about your medical records and experience with this hospital.
- Notice of Privacy Policy Yale New Haven Health System. Note: You will need Adobe Acrobat Reader installed in order to read the file.
Web Site Privacy Policy
While you may be asked to provide personal data
in using this Web site, we can assure you this information will be
treated with the same care we treat all patient information. Any data
we collect about you will be used only to help us develop customized
programs and services suited to your needs and interests.
We will not share your personal data with any party outside Yale-New Haven Hospital or Yale New Haven Health System.
What personal information do we gather from those who visit this site?
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Information you have provided We collect and store any information you enter on our Web site, or provide to us in offline contacts we have with you. Information is collected from visitors to the site in the following areas:
We also collect information from those who fill out requests at booths or events sponsored by Yale-New Haven where we ask for permission to mail information about hospital services. In some cases, our communication may be by e-mail and utilizing the Web site. |
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Information gathered automatically When you browse our Web site, you do so anonymously. We do log automatically your IP address (the Internet address of your computer), the Web pages you visit and the time of your visit, but we do not link this information to anything that could identify you personally. The only other type of information automatically provided to us is the type of computer and operating system you are using. Your browser supplies us with this information, which we use to improve the performance of our site. In aggregate, this information helps us understand how our site is being used and which parts of the site are of most interest to those who use it. Analysis of this information helps us to make continual improvements on the site. Some have expressed concerns about "cookies." In our Physician Referral Online feature, we make use of "cookies" to store the zip code you provide (as well as your name and address if you provide it) so we can customize subsequent screens for your use. For example, we use the information retained in the cookie to fill in the satisfaction survey screen for you if you provided information earlier in your session. If you return at a later date to this feature, you will not be required to re-enter the information. If you have not asked for our involvement in obtaining a physician referral, then the only use we make of this information is to measure in the aggregate how many unique individuals are using this online service and what types of physicians are being sought. No individual identifications are made. | ||||||||||||
| 3. |
Information from your e-mail communications with us On every screen of our site, you have an opportunity to communicate with us by e-mail. E-mail contact is offered via:
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NOTE: The security of e-mail communications on the Internet cannot be assured, however once your e-mail enters the Yale-New Haven Hospital system, it is protected by a firewall that ensures the security of the sensitive patient information contained in our electronic information systems. |
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Communications with the site editor The information you provide is used to assist the editor in triaging your request to the most appropriate department. While retained in hard copy for our records, the information from this interaction (such as your name or e-mail address) will not be used in any way other than to address the specific request you have made and to monitor the quality of our interactions. |
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Communications with the Yale New Haven Health Call Center The information you provide is used by the Call Center staff to respond to your inquiry—be it a request for a physician referral, a request for additional information or followup on a HealthLINK topic you have read about. The Call Center maintains strict confidentiality standards regarding the information consumers share with its staff in order to obtain appropriate medical care. Your interaction with the Call Center will be maintained in their system's electronic files. Because you have interacted with the Call Center previously, you may be contacted at a later date with additional information they believe may be of interest to you. If you do not wish to be contacted by the Call Center at a later date, please let us know. If you are concerned about the security of your message before it reaches the hospital network, we invite you to instead call our referral coordinators:
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Communications with "Ask the Expert" Visitors to our "Ask the Expert" forums on breastfeeding and women's heart issues have the opportunity to post a message to the forums and receive a posted reply from either YNHH lactation specialists or nursing staff of our Call Center's nurse triage program. Your message is posted to the forum and the specialist/nurse is notified a new message is waiting there. You may sign your message (question or reply) with any name or initials you choose. We explain at the time you post your question or reply that we need your e-mail address in order to notify you of replies to your message. We may use your address to notify you of events or opportunities in which we think you might be interested. If you prefer that we not use and retain your address, leave the line blank and select "Do not send any replies." Your question or reply will still appear on the forum, but it will be up to you to check the forum for a response from our specialists/nurses. |
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Communications with our Patient Relations staff Our site provides an e-mail link to our Patient Relations staff who will treat your communications with the same regard to your privacy we strive to employ in every patient interaction. If you are concerned about the security of your message before it reaches the hospital network, we invite you to instead call or write our Patient Relations staff: Patient Relations Yale-New Haven Hospital 20 York St. New Haven, CT 06510-3202 (203) 688-3430 |
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All other contacts via the Web site with Yale-New Haven Hospital staff The same assurances and cautions apply to any other contact with hospital staff via e-mail. If you are concerned about the security of the information in your e-mail message, a safer course would be to contact the person and request a telephone number or mailing address and use these for more sensitive communications. |
Your
control of our communications with you
We will make appropriate and reasonable use of the information
collected through our various channels (Call Center, Web site, events,
etc.) to continue to provide you with information you have indicated
you have an interest in receiving. In marketing terms, this is called "opt-in"—in
effect, you have chosen to hear from us.
| HealthLINKs
If you have signed up to receive e-mail alerts about new HealthLINKs as they become available, you may later wish to change the subscription settings—for example, you want to add "women's health" to the list of categories in which you receive notification. There are three ways you can do this:
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If you should later change your mind about receiving information
from Yale-New Haven Hospital, please let us know. (This does not cover
information related to a hospital admission or a continuing patient relationship.)
You can contact us through:
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This Web site |
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Our Call Center, (203) 688-2000 or toll-free 888-700-6543 |
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Mail addressed to Marketing & Communications, Yale-New Haven Hospital, 20 York St., New Haven, CT 06510-3202. |
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HealthLINK offers its own subscription cancellation link |
Please be very specific about your wishes. For example, "I no longer wish to receive the hospital's annual report, but I wish to continue receiving "Advancing Care."
If you no longer wish to receive any nonclinical mail, please let us know by sending us a statement such as, "Please remove my name from your mailing lists and consider me a Do Not Contact." Unless you have sent this request in writing, we will confirm requests such as this by return mail.
How
secure is the information we have collected about you?
Most of our
interactions with those who visit this site do not involve overly sensitive
information. You have already read how we handle information and the
cautions we suggest about information transmitted by e-mail. In some
cases, however, we have elected to provide an extra level of security.
At present, information you provide in Appointments Online and on the maternity pre-admission form is protected by Secure Sockets Layer (SSL) software, which encrypts the information you input.
Children
Federal Trade Commission rules prohibit us from
collecting any identifiable information from anyone under the age of
13 without parental permission. We abide by those rules, and so we always
request that information on this site of interest to children be requested
by their parents or guardians.
More
about privacy on the Web
Yale-New Haven Hospital's Web site operates
in compliance with the principles established by the Health
on the Net Foundation.
Questions?
Questions about this site's information gathering
and privacy practices can be addressed to the site
editor.
Last revised: Oct. 9, 2007 (dh)
